Since June 2026, replient.ai pulls the comments on your TikTok ads into your inbox via the TikTok Marketing API. You connect your ad accounts once, and ad comments arrive every hour next to your organic comments. There you answer them with AI suggestions in your brand voice, hide spam and hate, and run automations that apply to ads only.
The problem
The people commenting on a TikTok ad are often just meeting your brand: questions about price and shipping, but also spam and hate. Whatever stays unanswered or visible there is seen by everyone the ad is still shown to. That is why these comments belong in the same inbox as all the others.
You connect the TikTok Marketing API once per brand and choose which ad accounts replient.ai reads ad comments from. Change the selection anytime from your TikTok account menu.
Comments on ads land in the same inbox as everything else, with AI reply suggestions in your brand voice. The "Post type" filter shows only ads or only organic posts.
Automations hide spam and hate comments on your TikTok ads, like positive comments or reply for you. With the "Ad post" option you set up rules that apply to ads only and treat organic posts differently.
TikTok sends no instant notification for ad comments. So replient.ai checks your selected ad accounts every hour for new comments on running ads and sorts them into your inbox.
The same actions as on organic TikTok videos.
| Action | TikTok ads |
|---|---|
| Reply (yourself or with an AI suggestion) | yes |
| Hide | yes |
| Like | yes |
| Delete | only your own comments |
| Reply by DM | no, the TikTok API does not allow DMs |
Every ad comment gets sentiment and tags automatically, like any other comment.
For ad posts, the post view shows the ad account, campaign, ad set and ad IDs. You see right away which ad a comment belongs to.
The "raw comments (CSV)" export in comment analytics now includes the post type plus the ad, ad set and campaign names.
For TikTok photo carousels, replient.ai shows the post images, and videos play right in the app.
Open "Learning" and, under "Connected social media accounts", choose "Connect ad accounts" in your TikTok account menu. When you connect TikTok for the first time, replient.ai asks for the ad accounts right away.
Click "Connect TikTok Marketing", pick the ad accounts you use to run ads for this TikTok account and click "Save ad accounts".
In Comments, filter by "Post type" → "Ad post". For rules that apply to ads only, pick the "Ad post" option in your automation.
TikTok ad comment management means reading, answering and moderating the comments on paid TikTok ads before spam or open questions hurt the ad. In replient.ai, these comments arrive via the TikTok Marketing API in the same inbox as your organic comments, with AI reply suggestions and automations.
Ads from the ad accounts you selected that run through your connected TikTok account. Ads from other accounts are left out, even if you share an ad account.
replient.ai syncs your ad accounts every hour. A new comment on a running ad usually shows up in your inbox within an hour.
You can hide them, but you can only delete your own comments, because the TikTok API doesn't allow deleting other people's comments.
They count like any other comment: 0.1 credit per analysis (sentiment, tags), 1 credit when the AI writes a reply. Hiding, liking and automations without an AI step are free.
Already a customer? Connect your ad accounts under "Learning" in your TikTok account menu. New here? Try replient.ai free for 14 days.
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