Automatically hide negative comments on social media

Toxic comments can damage your brand and your ads.

Negative and toxic comments can damage your brand image and drive away potential customers. Especially with paid social media ads, these comments can directly influence purchasing decisions and even attract more negativity.

With replient.ai you retain control over your social media comments – automatically, efficiently and reliably.

Here's how it works: Automatically hide negative comments

With replient.ai, you can automatically hide inappropriate or negative comments before they damage your brand. Our powerful automation system ensures that unwanted comments remain invisible.

Step-by-step instructions: Setting up Auto-Hide in replient.ai

1. Access automation settings

• Open the replient.ai dashboard and navigate to Automations.
• Click on "Add new automation" to create a new rule.

2. Define conditions

• Give the rule a name, e.g., "Hide negative comments".
• Set conditions to filter out specific types of comments, including:
  • Against the brand– attacks on your brand.
  • Spam– Incoherent or promotional comments.
  • Complaints– Negative feedback or complaints.
• Define additional keywords to control the automation even more precisely.

3. Select action

• Determine what should happen if a comment meets the specified conditions.
• Select "Hide comment" to automatically make these comments invisible.

4. Save and activate

• Click Save, and your automation will run in the background.
• From now on, negative comments will be detected and hidden in real time.

Pro tip: More control with AI-generated answers

Do you want to decide for yourself which comments you hide and which you reply to? Use our 1-Click Replies. r eplent.ai offers smart, brand-appropriate reply suggestions that you can send with just one click.