AI-automated social customer support

Turn your social media communication and advertising campaigns into success stories with our AI that automates and manages customer interactions 24/7.

More sales.
Higher ROAS.
Better answers.

With replient, you can intensify your customer interactions, protect online reputation, scale customer support and keep the brand voice consistent across all channels – effortlessly and without additional labour costs!

Unused potential in social interactions
replient uses AI to respond to comments quickly and automatically, to fully utilise the potential of social interactions and to strengthen the relationship with customers.
blank
By responding quickly and automatically to comments, the software helps to minimise negative effects on advertisements and protect the brand’s online reputation.
blank
replient enables customer support to be scaled without additional personnel costs, resulting in cost savings and increased efficiency.
blank
replient ensures compliance with the brand voice or CI in all customer communication, regardless of the quantity of interactions and the quality of the employees.
replient offers comprehensive multilingual support to ensure that all customers worldwide are supported in their preferred language. This ensures improved customer satisfaction and seamless communication, regardless of the language barrier.
blank
blank
blank

Pricing

Save yourself 1-2 support employees and get replient.

Looking for a free plan?

Lite

Use all the functions of replient at a favourable entry-level price. Automate comment management for your brand now!

39€/month

Plan for beginners

Empfohlen

Pro

Use replient for your established business and give your response times and response quality a level-up!

299€/month

Plan for established brands

Agency

You manage several brands and take care of customer support. 
Automate comment management for you now!

999€/month

Plan for agencies

blank

Free · 0 €/month

Try replient on 50 comments for free! Those 50 comments are free in each of our plans & you can then upgrade to the next plan at any time.

Integrations

Social customer support that doesn’t take time.social customer support that doesn’t take time. Social customer support that takes no time. 

blank

How do you use replient?

replient uses historical comment information to provide customised, brand-consistent response suggestions for social media comments in real time. We use historical Facebook comments, website information and additional documents to optimise comment quality:

Which industries
benefit from replient?

replient can be used across all industries & our AI optimises the answer suggestions based on information provided via the website. Here are some industries where our software is already in use:

Any questions?

Choose a suitable date and we’ll sort it out!

FAQ.

Do you have any questions? We can help you.

How does replient's AI-based learning actually work?

replient uses machine learning to learn from historical comments, responses and user interactions. The software analyses this data to identify patterns and contexts that can be used for future responses. This continuously improves the quality and relevance of the automated responses over time.

Yes, replient offers the flexibility to reply directly in automatic mode or to check the generated replies in advance in manual mode and then publish them manually. This gives you full control over the communication and ensures that all responses meet your standards.

replient is programmed to maintain the brand voice and corporate identity (CI) of your brand in all responses. The software learns from the historical data and documents provided during onboarding to ensure a consistent communication style.

If replient encounters a comment or enquiry for which no suitable answer can be found, the user has the option of intervening manually and formulating a suitable answer. In automatic mode, replient refers the user to write a personal message with the request. This ensures that all customer enquiries are answered professionally and appropriately, even if they lie outside the AI’s previous area of experience.

Contact form