Respond to Google reviews with AI .
replient.ai writes every reply in your exact brand voice, posts it automatically through the official Google API, and keeps every location’s reviews answered - 24/7. Reply in seconds, not hours.
4.9
312 reviews
Reviews aren’t verified
Sophie M.
Local Guide · 47 reviews · 12 photos
Came here on a whim and the team went above and beyond. Coffee was perfect, the service made my day …
Response from the ownerjust now
Replied automatically
Jonas K.
2 reviews
Best flat white in town. Will definitely be back!
Trusted by fast-growing brands
Up and running in minutes
From connect to autopilot in 3 steps
No agency, no tech skills - connect your Google Business Profile and replient.ai handles the rest.
Step 1: Connect Google Business Profile
Sign in with Google and authorize replient.ai via the official API - no scraping, no shared passwords. All locations import in one click.
Step 2: Train your brand voice
replient.ai reads your past replies and website to learn your tone and signature. Every draft already sounds like your team.
Step 3: Set your automation rules
Decide what runs on autopilot. 5-star reviews get an instant thank-you; critical reviews land in your inbox for approval.
How replient.ai works for you
Your review management on autopilot
replient.ai trains on your past replies, answers every Google review in your brand voice and keeps every location answered - 24/7.
Brand voice
Learns from your past replies
Source: 1,240 past replies
Brand voice
98%
Trained on YOUR replies
Trained on your past replies.
replient.ai learns from the replies you and your team have already written - your tone, your phrases, your sign-off. That’s why every answer sounds genuinely like you from day one, not like generic AI. And it keeps improving as you approve and edit.
- Your historical replies
- Your tone
- Better over time
Coffee was perfect and the service made my day. Will definitely be back!
Brand voice
Inside replient.ai
Tagged, drafted, one tap to post.
Every Google review lands in your replient inbox - auto-tagged by sentiment and star rating. replient.ai drafts the reply in your brand voice as a Favorite Answer; approve it with one tap and it posts straight to Google.
- Auto-tagged
- Favorite answer
- Posts to Google
Incoming reviews
Sophie M.Perfect service!
Auto-reply
Jonas K.Will be back 🙌
Auto-reply
Lena B.Tasty, a bit crowded.
Auto-reply
Markus H.Long wait, a shame.
ApprovalToday
23 automatic
2 to approve
Automation with a safety valve
Auto-reply the wins, approve the rest.
Set your IF/THEN rules once: 4–5-star reviews get a warm reply instantly, while 1–2-star reviews get a careful, de-escalating draft that waits for your approval. You stay in control of every word - it runs while you sleep.
- Auto-reply 5★
- Escalate 1–2★
- You approve
Locations
12 connectedCafé Lumen · Center4.80 openCafé Lumen · Harbor4.70 openCafé Lumen · Station4.90 openCafé Lumen · Park4.80 open
Response rate
100%
Every location, one inbox
All your locations. One inbox.
Connect every Google Business Profile location to one workspace and answer all of their reviews from a single place - each with its own brand voice. And it doesn’t stop at Google: the same inbox handles Instagram, Facebook, TikTok, YouTube & LinkedIn too.
- Unlimited locations
- 100% response rate
- All channels
No credit card · cancel anytime
Automations
Simple IF/THEN rules -
you stay in control.
Automations are built from a review’s rating, sentiment and tags - or pick from 100+ ready-made workflows. In auto mode replies post directly; in manual mode you approve with one click.
Local SEO
Answering reviews helps you show up higher on Google
Google explicitly encourages owners to respond - and active, relevant review activity is one of the signals tied to better visibility in local Search and Maps. replient.ai makes every reply work for your ranking, automatically.
Google rewards active profiles. A 100% response rate signals an engaged, trustworthy business.
Fresh, relevant text. Owner responses add content to your profile that local Search & Maps can read.
Custom instructions. Tell replient which terms to mention - your city, neighborhood and services - so replies reinforce exactly the keywords you want to rank for.
Custom instructions for this brand:
You can add up to 5 custom instructions for Café Lumen.
Phrased naturally and on-brand - never keyword stuffing.
Reply examples
The right answer to every Google review
This is how replient.ai replies sound - professional, polite and personalized by name. Whether it’s a positive review, negative criticism or a star-only rating.
5-star review
“Coffee was perfect, great service - will be back!”
Response from the owner · replient.ai
Thank you so much for your wonderful review, Sophie! ☕ We’re thrilled you enjoyed the coffee and the service - we can’t wait to welcome you back.
Negative review
“Long wait and the table wasn’t clean. A shame.”
Response from the owner · replient.ai
We’re truly sorry, Markus. We take your feedback seriously - this isn’t the standard we hold ourselves to. Please reach out to us directly and we’ll find a solution together and make it right.
Star-only review (no text)
“(No written review - a star rating only)”
Response from the owner · replient.ai
Thank you for the 4 stars, Lena! 🙌 So glad you had a good time - next visit we’ll give it everything for full marks.
Every feature for effortless review management
Every location & channel in one place
Monitor and reply to reviews across all your Google Business Profile locations - plus comments on Instagram, Facebook, TikTok, YouTube & LinkedIn - in a single dashboard.
Lift your rating & local visibility
Replying to every review builds trust and signals an active profile - which Google rewards with better local visibility and more clicks.
1-click replies
AI-generated, on-brand replies to every review - thanks, questions, complaints - ready to post with a single click.
Custom automations
Pick from 100+ workflows: auto-thank 5-star reviews, route 1–2-star reviews for approval, and notify your team about critical feedback.
Learns from your past replies
replient.ai learns your brand voice from your past replies and pulls live info from your website, so every answer is accurate, current and on-brand.
Sentiment & tagging
replient.ai reads the sentiment of every incoming review and tags it automatically - for sharper replies and real customer insights.
Multilingual support
Reach a global audience and answer every review in the language it was written - automatically, in 30+ languages.
Try it yourself
Reviews, automations and every location - in one dashboard
No spreadsheets, no tab-switching. See incoming reviews, AI drafts, approval queues, sentiment analytics and every connected location in the product you’ll actually use.
Pricing
Every feature from €39 - one plan for all your locations
Connect your Google Business Profile, add all your locations, and cover up to 1,000 incoming reviews a month on Lite - whether you auto-reply or not. Scale up only when you need more channels or volume.
Best for GooglePerfect for a local business: connect your Google Business Profile and keep every location’s reviews answered.
- 1,000 reviews / month
- All your Google locations
- Brand-voice training
- Automation rules
- Sentiment & tagging
- One unified inbox
Best for single businesses
For brands that also manage social: more volume, more locations, comments & DMs across every channel.
- 4,000 reviews / month
- 4 brands (add more anytime)
- Google + Instagram, Facebook, TikTok…
- DM automation builder
- Custom instructions & tags
- Team accounts
Best for growing brands
For agencies and chains managing many brands and locations with approval workflows.
- 10,000 reviews / month
- 10 brands included
- 4 team accounts
- Approval queues
- Priority support
- Onboarding help
Best for agencies & chains
All plans: 14-day free trial · no credit card · cancel anytime.
Security & trust
Safe, official and in your control
Official Google API
replient.ai connects through the official Google Business Profile API. No scraping, no password sharing - fully within Google’s terms.
GDPR-compliant
EU data handling, hosted in Europe. Your review and customer data stays protected and is never used to train public models.
You approve the rules
Nothing posts that you didn’t allow. Switch any review tier from auto-reply to approval-first whenever you want.
“It was the best decision to use replient.ai for our comments and reviews. We save 0.5 employees in customer support now.”
Johannes Kliesch
CEO & Founder, SNOCKS
Yes. replient.ai connects to your Google Business Profile through the official API and can post replies automatically based on rules you set - for example, auto-reply to all 4–5-star reviews while routing critical ones to you for approval first.
For a negative review (1–2 stars), keep it calm and professional: thank the reviewer for the feedback, take the criticism seriously, apologize for the experience, and offer to resolve it personally or offline. replient.ai drafts exactly that kind of de-escalating, solution-oriented reply - you approve it in one click. A bad review becomes a chance to win the customer back and protect your rating.
You can flag/report fake or policy-violating reviews in your Google Business Profile so Google can check and potentially remove them. In the meantime, a calm, professional public reply is best - replient.ai suggests the right wording for you.
Yes. Even for a star-only rating with no comment, replient.ai writes a short, appreciative reply and says thanks - which builds trust and customer loyalty without you writing a thing.
As promptly as possible - fast response times look professional and are what customers expect. With replient.ai’s automations you reply in minutes, not days, around the clock.
No. replient.ai is trained on your historical replies and brand voice, addresses the reviewer by name, and uses different wording every time. Customers - and Google - see genuine, personalized answers, not copy-paste templates.
Yes. Add all of your Google Business Profile locations to one workspace and reply to every location’s reviews from a single inbox, each with its own brand voice. Most businesses are fully covered by the Lite plan.
A few minutes. Sign in with Google, connect your Google Business Profile and authorize access - your locations and existing reviews import automatically. replient.ai starts learning your brand voice right away.
Yes. We use the official Google Business Profile API (no scraping), handle data under GDPR, and host in Europe. You stay in full control of what gets auto-posted versus approved.
Respond to Google reviews with AI - faster replies, better ratings
Replying to your Google reviews builds trust, strengthens customer loyalty and signals an active business - and Google rewards active review management with better visibility in Google Maps and local Search. But writing professional, on-brand replies to every positive and negative review, across every location, eats hours every week.
replient.ai handles your reputation management: it connects to your Google Business Profile through the official API, learns your brand voice from your past replies, and answers every new review in seconds - professional, polite and personalized by name. Positive reviews automatically, negative ones as a carefully de-escalating draft to approve, even star-only ratings. Every location in one inbox - start free for 14 days, no credit card.