SNOCKS, one of the best-known D2C brands in the DACH region with €83 million in revenue, automated comment management on Facebook and Instagram with replient.ai. Result: saved 0.5 FTE, reduced response time to under 1 hour, 80% less manual effort. The sister brand OCEANSAPART also runs on the tool.
-0.5 full-time equivalents
300+ comments per day answered by AI
Response time under 1 hour with 80% time savings
Health Routine, one of the largest D2C health brands in the DACH region, saves 90% of the effort in ad comment management with replient.ai. One employee checks the tool morning and evening. AI suggested replies and automatic hiding take care of the rest. "A no-brainer for any e-com brand," says co-founder Felix Kleine.
- 90% less effort in comment management
Check comments briefly, max twice a day.
"No-brainer for any e-com brand"
This case study shows how Zauberfein, an Austrian brand for anti-mold sprays, was able to significantly improve the performance of its ad campaign through active comment management by replient, achieving a higher ROAS, higher conversion rates, and more purchases. The comment management created a more positive and engaging online presence.
+ 54% Conversion Rate
+ 48% ROAS
+47% more purchases
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